Skip to main content

How do you talk to patients as a receptionist?

Eleanor O'Neill Mixed

How do you talk to patients as a receptionist?

Part 2 – Receptionist Helpful: 10 TIPs Your Patients Will…

  1. Eye Contact.
  2. Personal Details Matter.
  3. Use Patient’s Preferred Name.
  4. Active Listening is Key.
  5. Avoid Medical Jargon.

What should a doctors receptionist say?

Hello, my name is [say your first name]. I’m calling to book a long appointment with Dr [name of GP] on [day you’re available]. Thank you, I’d like to come at 3pm on Tuesday. I need extra time to discuss my concerns.

How do you greet a patient in a clinic?

A new study shows that most patients want their doctors to shake their hands, greet them by name, and introduce themselves using their first and last name….Patients’ Views

  1. Smile.
  2. Be friendly, personable, polite, respectful, calm, and attentive.
  3. Make the patient feel like a priority.
  4. Make eye contact with them.

How do you talk in a hospital?

Communicating with hospital staff

  1. be open and honest so the people who are looking after you understand what is going on.
  2. talk about your highest priority worries first.
  3. use brief descriptions of your concern or need.
  4. if you do not understand what someone is saying, let the person know during the conversation.

How can I be the best receptionist?

Here we have highlighted some of the best receptionist job skills of 2021 that receptionists and front desk officers need to demonstrate on their resumes.

  1. Be a Good Communicator.
  2. Active Listening.
  3. Data Entry.
  4. Mail Management.
  5. Business Phone Answering.
  6. Multitasking Expert.
  7. Good Hygiene!
  8. Be Calm and Empathic.

How do you say yes to an appointment?

Saying yes.

  1. Yes, Wednesday suits me fine? What time shall we say?
  2. Monday, between 3 and 5 would suit meet best.
  3. Yes, Tuesday 3p.
  4. Either Monday morning or Thursday afternoon would be most suitable/convenient.
  5. Yes, Friday 9 a.m. sounds good to me.
  6. Yes, I’ve got nothing on (etw vorhaben) then.

How do I sell an appointment over the phone?

How to Ask for an Appointment Over the Phone

  1. Understand their level of interest. During your initial call with the prospect, communicate the purpose of the meeting you’d like to book with them.
  2. Communicate the value of the appointment. What does the prospect have to gain from meeting with you?
  3. Give them a choice.

What to say to a receptionist at the reception counter?

Easy English Conversations at the Reception Counter. This is a typical Easy English Conversations at the Reception Counter. Receptionist : Good morning Sir. May I help you? Guest : Good morning.

What are some easy English conversations at the reception counter?

This is a typical Easy English Conversations at the Reception Counter. Receptionist : Good morning Sir. May I help you? Guest : Good morning.

What is a receptionist’s greeting style?

A receptionist’s greeting sets the tone for the call. Answering with an upbeat message can calm an angry caller. And the opposite is also true. Greeting a lukewarm or skeptical caller with a cold, impersonal tone can prompt them to turn to a competitor.

What does a dental receptionist do?

Kenneth Beare is an English as a Second Language (ESL) teacher and course developer with over three decades of teaching experience. Dental receptionists take care of administrative tasks such as scheduling appointments and checking in patients.