Table of Contents
How do I check my Tripp Lite warranty?
For information on a specific product and its limited warranty, search for the model number using the search box at the top of the page. For additional information, please call Customer Support at +1 (773) 869-1234 or submit your Technical Support Request online.
Why is my Tripp Lite not working?
Solution: Plug the UPS into a working AC outlet and attempt to power on. If the UPS powers on, allow the unit to charge for at least 24 hours before returning to storage. If the unit does not power on consider replacing the battery.
Where do I find my Tripp Lite model number?
For most Tripp Lite products, the serial number will contain 18 characters consisting of numbers and letters (other products may contain 6, 8, 12, or 13 characters). The serial number will usually begin with a 2, 3, or 9. Serial numbers are often found on the back or bottom of the product unit.
Where is product serial number?
The serial number is the 16-digit figure below the barcode printed on the label affixed to the back of the product.
How do I change the battery in my Tripp Lite UPS?
Do not operate UPS without the correct batteries.
- Using a Philips screwdriver, remove the front panel’s 4 screws located at each corner.
- Disconnect the batteries from the unit.
- Remove and properly dispose of old batteries.
- Install new batteries.
Can a surge protector be repaired?
Yeah it can be repaired, but it depends on which method you choose. As the surge protector covers the sensitive devices and protect it from electrical surges, it needs to be handle with proper care.
What to do if my UPS is not working?
UPS is not working properly
- Be sure the UPS batteries are charged to the proper level for operation.
- Be sure the UPS power switch is in the On position.
- Be sure the UPS software is updated to the latest version.
- Be sure the power cord is the correct type for the UPS and the country in which the server is located.
How can I check a product serial number?
The serial number is the 16-digit figure below the barcode or QR code printed on the label affixed to the back of the product.
How long do APC warranties last?
American Power Conversion (APC) warrants its Smart-UPS (Products) to be free from defects in materials and workmanship for a period of three (3) years, excluding the batteries, which are warranted for two (2) years, from date of purchase.
How long is the warranty on Tripp Lite products?
The length of Tripp Lite’s product warranty varies depending upon the country where the product was purchased and the type of product you purchased. Warranty is based upon original purchase date. When submitting warranty claims you may be asked to supply a proof of purchase.
What is the serial number on a Tripp Lite?
Serial Number. For most Tripp Lite products, the serial number will contain 18 characters consisting of numbers and letters (other products may contain 6, 8 12, or 13 characters). The serial number will usually begin with a “9” or “2”.
How do I get software updates for my Tripp Lite?
Tripp Lite may direct you to download and install designated software updates. To obtain service under Tripp Lite’s limited warranty, you must be the original purchaser/user of the product and you must obtain a Returned Material Authorization (RMA) number from Tripp Lite or an authorized Tripp Lite service center.
How do I create a Tripp Lite order number template?
Open the template file in Excel. Add a row to the file for each product. Model Number and Purchase Date are required fields. If you provide an Extended Warranty Part Number, you must also specify the Tripp Lite Order Number from your Extended Warranty Confirmation Letter.