Skip to main content

How can I email eBay?

How can I email eBay?

Here’s how to get to it: Go to and click “help & contact” in the top-left. This will take you to the eBay Customer Service page. Scroll down to the bottom of the page and click the “Contact us” button under “Need more help?” (note: this used to be an “email us” button before eBay discontinued that feature).

Does eBay have a email address?

Answers (2) eBay does not have a public email address for customer service.

Will eBay refund my money?

What is the eBay Money Back Guarantee? We guarantee that you will get the item you ordered or get your money back. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can go to the Resolution Center and contact the seller.

How do I get a refund through eBay?

As a seller, you can issue refunds through Seller Hub or My eBay….Here’s how:

  1. Locate the order in Seller Hub.
  2. From the dropdown menu, select Send refund.
  3. Choose a reason for the refund.
  4. Specify a refund amount for the item or for the order.
  5. Enter the desired refund amount, and select Send refund.

What happens if eBay seller doesn’t send item?

You have 30 days from the estimated delivery date to inform the seller that you didn’t receive your item. Once you’ve told them there’s a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund.

Can you get money back if scammed on eBay?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.

What do I do if I got scammed on eBay?

What to do if you think you’ve been scammed

  1. Reporting account or identity theft. If you think someone has gained access to your account, change your eBay and PayPal passwords immediately.
  2. Reporting a fraudulent transaction.
  3. How eBay works with the police.

How do I contact eBay customer service?

You can contact eBay Customer Service in the following ways: Scroll to the bottom of any eBay Help article and choose a contact option If you need help with a recent order, select the item above to get started.

Where is eBay located?

eBay is headquartered in San Jose, CA and has 59 office locations across 31 countries. Note: We are aware of many scams involving eBay gift cards. Customers should never buy eBay gift cards to pay utility bills.

How do I contact the buyer or seller of an item?

When contacting us, provide as many details as you can. Include dates, item number, user IDs, and any steps you took before asking your question. If you have a general question about a particular transaction, please contact your buyer or seller before you contact us.

What does eBay do?

eBay provides e-commerce services on a local, national and international basis with an array of websites, including the eBay Marketplaces, Kijiji, StubHub and The company based in San Jose, California, and facilitates consumer-to-consumer and business-to-consumer sales through its website